Terms Of Use

Terms of use

The Company ELEGANCE CHR. MOUFTOGLOU S.A welcomes you to the online store www.elegance.gr

Address: Vas. Olgas 79, Thessaloniki

Telephone: 2310 844592

Fax: 2310 888188

E-mail: info@elegance.gr

Please consult the present terms and conditions of use before each use of the website www.elegance.gr and make sure that you have understood them and that you fully agree with them unconditionally.


Product description

Our obligation and main care is the information given on the website www.elegance.gr and regarding the quality, quantity, main features and prices of the products to be absolutely accurate.

However, on your computer screen some products may appear slightly different in size, color and texture compared to reality.


Product prices

The prices listed in the relevant catalogs next to each product include VAT.

These prices refer to the quantities that are available, while www.elegance.gr reserves the right to modify the description and prices of its products without prior notice, but is committed when sending your order to ship the products you ordered with the features and prices posted on its website at the time of the order.


Payment methods

  1. By Credit / Debit Card:

Every purchase from the website of www.elegance.gr is made at the option of the buyer with the possibility of payment and with VISA and MASTERCARD credit cards.


Transactions are made electronically securely, in real time, between the Buyer and the cardholder with Eurobank, which handles the transaction on behalf of www.elegance.gr.


In this process, www.elegance.gr has no participation and the sensitive data of your credit / debit card are not stored in its system.


In case the buyer who makes the transaction is not the same person as the owner of the Credit Card, www.elegance.gr does not bear any responsibility and has no obligation to return money.

  1. With Paypal:

PayPal lets you pay directly and automatically encrypts your confidential data using the best technologies on the market.

  1. Cash on delivery (only within Greece):

You can pay for the courier server by delivering the products to your place. For COD shipments the charge is 5 euros with delivery within 2-4 working days. FREE shipping on purchases over 50 euros.

  1. By deposit in a Bank account:

If you choose bank deposit, contact us by e-mail to book the products you ordered.

e-mail: info@elegance.gr

Fax: 2310 888188


EUROBANK: GR49 0260 2030 0008 60201177862


PIRAEUS BANK: GR84 0172 2270 0052 2708 2729 308


ALPHA BANK: GR48 0140 7100 7100 02320001205


NATIONAL BANK: GR54 0110 2170 0000 2174 7501 019


In the Bank's Deposit Form you will write the Name and the number of the order and you will have to send us the copy.

In cases where the deposit is not made within two days from the day the order is placed, then the order is automatically canceled by the system.

The cost of the bank supply is borne by the Customer.


Shipping methods

The products are sent by courier and are delivered safely to the address you will specify within 1-4 working days (for orders within Greece) from the day the order is completed. Orders within Greece cost 4 euros (up to 2 kg), but if you choose cash on delivery, the cost is 5 euros (up to 2 kg), while for orders over 50 euros (up to 2 kg), shipping is free throughout Greece, something that does not apply to countries outside Greece. For orders outside Greece, the products are sent again by courier in 1-3 working days from the completion of the order. For orders outside Greece (but within the European Union) the charge is 11 euros (up to 2 kg), while for orders over 100 € (up to 2 kg) (within the European Union and in Cyprus) shipping is free. For orders in Cyprus the charge is € 9.00. For countries outside the EU. the products are sent again by courier in 2-8 working days from the completion of the order while the charge is 54 euros (up to 2 kg). Please note that for these countries (outside the EU) which are subject to duties and taxes, these charges are paid by the recipient of the parcel and www.elegance.gr does not bear any responsibility for additional charges by the customs authorities of each country.


For further information please refer to the Shipping Methods section


www.elegance.gr does not acknowledge the existence of any responsibility in case of delay in delivery due to extreme weather events, strikes and force majeure, so the above delivery deadline will be extended as long as the reason for the delay.

All shipping costs are calculated in the total shopping cart at the final payment amount.

The shipping charge is calculated and suggested in the order form. The products are always accompanied by the corresponding documents. The customer has the opportunity to choose the type of document he wants (retail receipt or invoice), by filling in the corresponding field of the website.

For all orders, packaging costs are free.


Order cancellation

If you wish to cancel the order during the online ordering process, you can click "cancel" and the ordering process is automatically stopped.


Returns policy

Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with the size or model you ordered, you can exercise your right to return it within fourteen (14) days from the date of receipt.

It is clarified that returned products-packaging of products (eg tights, briefs, vest) must not be used, worn, washed, modified or damaged and the labels accompanying the product must be present, such as just when you received it along with the retail receipt or invoice. You must also contact us via e-mail at info@elegance.gr to be given instructions and a return code.

For hygiene reasons, earrings, tights, socks and beauty products (cosmetics, perfumes and makeup products) are not returned under any circumstances.

Also, briefs and swimsuits are not returned if they come in contact with sensitive areas of the body during the test. Finally, the swimsuit must not have the protective tape removed from the crotch (if any) otherwise return will not be possible.

When returning a product, a check will be performed by a special consultant of our company to verify the correctness of the above.

If the corresponding product you want is not available (eg larger size), we will refund your money or the amount of the purchase of the specific product is credited to your account and can be used in any new order you wish.

In all the above cases the return costs are borne by the customer.

For the return of a non-defective product, the cost of return is borne by the customer, while the cost of resending the item you choose for replacement is borne entirely by www.elegance.gr.

In the unlikely event that you receive a defective or damaged product www.elegance.gr will make every effort to replace it with the same or similar product at no additional cost to you. However, you must inform us by e-mail at info@elegance.gr so that we can send you instructions for the return of the product as well as a return code. If the product is no longer available, it can be replaced with an equivalent product by arrangement or we can refund your money. For any product return it is necessary to fill in the relevant form of RF, which is posted on our website.

www.elegance.gr does not have a guarantee policy. We are not responsible for any damage that may occur from normal wear, misuse and damage when removing the labels.


Limitations of liability

For all the products contained in the catalogs of www.elegance.gr there are clear indications for the availability of our warehouse. The transaction will be considered completed only after sending a written electronic confirmation. In case it is impossible to execute an order, www.elegance.gr has the right to withdraw and not fulfill it, and in case the price has already been collected, it is returned by deposit in your Bank account.



The links in this area are not under her control

www.elegance.gr and our Company does not bear any responsibility for the contents, changes or the way of information from them.


Promotional messages

Www.elegance.gr provides its users with the opportunity to choose their information about the new products available on the market and for any other offers, payment arrangements, etc. by sending advertising - informational messages to their email or postal address or by phone . www.elegance.gr will not abuse the above service if users request its termination.



The details of the users (name, email address, home address, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in

shop. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions.

In no other case can www.elegance.gr share your personal information with others without your prior consent, unless this is required through legal channels. In such cases as required by law or court order, the collection, use and disclosure of your personal data, which has been collected online without your prior consent is permitted.

Correcting, Modifying or Deleting Information:

If you choose to delete information, www.elegance.gr will ensure that this information is deleted from its files immediately. For further security, www.elegance.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, even to report problems with the operation of the website or to ask any question contact www.elegance.gr via the contact form or via e-mail at the email address info@elegance.gr.


Secure Transactions

www.elegance.gr offers security through Secure Socket Layer (SSL) encryption, one of the most reliable technologies used worldwide for the security of transactions via the Internet. At any point of the website the entry of personal data is requested, www.elegance.gr uses SSL technology, so that your personal data is transmitted encrypted on our server.

For your entry in the online store of the COMPANY use two passwords, the Password (Email Address) and the Personal Security Code (password). The online store of the COMPANY gives you the opportunity to change the Personal Security Code (password) as often as you wish and we would recommend you, for security reasons, to change your password at regular intervals and to avoid the use of the same codes.

Applicable law - Jurisdiction of Courts

Www.elegance.gr reserves the right to modify or renew its terms and conditions of transactions. All transactions you make through www.elegance.gr are governed by International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to sales from distance. The Courts of Thessaloniki are exclusively competent Courts for any dispute that may arise from the use of the website and from the transactions that will be carried out through it.




Limited license

www.elegance.gr under the terms and conditions set forth herein and in accordance with all applicable laws and regulations, provides you with a non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: (1) you must retain all copies of the Website and its components, all footnotes relating to copyright and other property rights, and you may not modify the website and its elements in any way or reproduce or present them in public, or distribute or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted by present.


Intellectual Property Rights

All the design of the website, the text, the graphics, the selection and its settings, are the property of www.elegance.gr and are Copyright © 2011.


Use of Cookies

The site of the store www.elegance.gr uses cookies because without them it would be impossible for some of its basic services to operate. The status of orders, the multiple options of users, the storage of items in the cart or list, the identification and facilitation of frequent users as well as the improvement of the content of the website. Cookies do not cause damage to users' computers but also to the files stored on them, while each time you exit the site they are automatically deleted. Learn more about cookies at ww.cookiecentral.com




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